Institut für Marketing & Management

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Browsing Institut für Marketing & Management by Person "Bonenberger, Lukas"

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    Design and analysis of information systems for individual health and well-being
    (2024) Bonenberger, Lukas; Gimpel, Henner
    Information systems (IS) are ubiquitous in today’s world. Initially rooted in the business context, IS research within personal settings is steadily gaining momentum. An essential factor contributing to this phenomenon is the acknowledgment that IS and their design can improve the lives of individuals. Individuals encounter various challenges that adversely affect their health and well-being. However, IS present avenues to address some of these issues. Prominent examples of such challenges that prior research has identified as susceptible to mitigation through IS include stress, grief, home resource conservation, information technology (IT)-mediated interruptions, and social media harm. All these challenges negatively affect individuals’ health and well-being. IS are potent tools owing to their ubiquity and technological capabilities. Their designs shape their objectives and functionalities, which are crucial for addressing challenges and fostering individual health and well-being. The transition of IS research from business to more personal spheres has been conceptualized into a framework for the digitalization of the individual (DOTI [1]). The DOTI framework encompasses the digitalization of individuals across two dimensions. First, it delineates the different roles of individuals that IS research can explore, including their roles as employees, social beings, and customers. Second, the framework encompasses the research angles of IS design, individuals’ behavior, and the consequences of their digitalization. This dissertation aligns with the DOTI framework, focusing on developing and analyzing IS designs tailored to individuals in various roles to foster their health and well-being. The aim of this dissertation is twofold. First, it seeks to gain a comprehensive understanding of how IS can address the abovementioned challenges, which negatively impact individual health and well-being. Second, this dissertation aims to develop IS design knowledge and analyze IS design to establish a foundation for such knowledge development to mitigate challenges and foster individual health and well-being. This dissertation uses qualitative and quantitative research methods, including literature review, interviews, surveys, experiments, and field studies. Several methodological approaches are integrated into higher-level design science research. Further, one study adopts a mixed-methods approach, whereas another is fully quantitative. This dissertation is divided into two parts. Part A aims to develop design knowledge for IS to foster individual health and well-being, while considering individuals in the role as themselves according to the DOTI framework. Chapter 2 describes the design of mobile stress assessment systems that detect individuals’ stress levels to enable subsequent coping efforts. It improves the understanding of how mobile systems can better support individuals in coping with stress, and presents theoretical design knowledge, five prototypes, and a structured literature review. Chapter 3 introduces design knowledge for more empathetic recommender systems on social media sites to enhance users’ well-being. It broadens the understanding of social media harm in the context of social media recommender systems by presenting a conceptual framework, meta-requirements, and design principles. Chapter 4 expands on these results and presents design knowledge for sensitive social media recommender systems. This design knowledge advances Chapter 3 by incorporating specific design features and evaluating user appraisals by using the Kano customer satisfaction model. Part B of this dissertation focuses on considering individuals’ specific roles according to the DOTI framework in IS design aimed at fostering their health and well-being. Chapter 5 considers individuals as employees. It develops design knowledge for neuro-adaptive flow support systems to promote flow experiences and reduce IT-mediated interruptions in the workplace, with the aim of enhancing well-being and productivity. The chapter presents a neuro-adaptive interruption management mechanism. Chapter 6 investigates the effects of social norm messages as social media design elements in encouraging users to express sympathy toward online mourners, thereby enhancing their well-being. It considers individuals in specific roles as social beings. The chapter elucidates the design characteristics that contribute to the effectiveness of social norm messages in this domain. Chapter 7 explores the effects of the decision-making latitude of agentic IS artifacts on individuals’ psychological well-being and environmental friendliness perception in smart homes. Therefore, it considers individuals in their specific customer roles. The chapter provides insights into agentic IS artifact design regarding functional adaptivity, using the challenge of home resource conservation as an example. In summary, this dissertation advances design knowledge and offers insights into IS design aimed at mitigating the challenges that adversely affect individuals’ health and well-being, thereby fostering these outcomes. This enriches the existing literature on IS design and investigation of these challenges, providing practical insights for effective mitigation efforts. Moreover, the research activities included in this dissertation contribute to promoting responsible digitalization.