Fakultät Wirtschafts- und Sozialwissenschaften

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    Designing knowledge-driven digitalization: novel recommendations for digitally supported multi-professional collaboration
    (2025) Meindl, Oliver; Peuten, Sarah; Striebel, Xena; Gimpel, Henner; Ostgathe, Christoph; Schneider, Werner; Steigleder, Tobias; Meindl, Oliver; FIM Research Center for Information Management, Augsburg, Germany; Peuten, Sarah; Chair of Sociology, University of Augsburg, Augsburg, Germany; Striebel, Xena; FIM Research Center for Information Management, Augsburg, Germany; Gimpel, Henner; FIM Research Center for Information Management, Augsburg, Germany; Ostgathe, Christoph; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Schneider, Werner; Chair of Sociology, University of Augsburg, Augsburg, Germany; Steigleder, Tobias; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany
    Introduction: Palliative care is based on the principle of multi-professional collaboration, which integrates diverse competencies and perspectives to provide holistic care and support for patients and their relatives. In palliative care teams, there is an intensive exchange of information and knowledge; however, current documentation and hospital information systems often fall short of meeting the specific demands for effective collaboration and dynamic communication in this field. Methods: This action design research study is based on the three-and-a-half-year interdisciplinary research project PALLADiUM and aims to demonstrate the added value of knowledge-driven digitalization. Results and discussion: Our study provides novel recommendations for digitally supported multi-professional collaboration tailored to the specific requirements of palliative care and similar fields. Based on the analytical distinction between ‘information’ and ‘knowledge,’ we present design recommendations for co-creative, knowledge-driven development processes and multi-professional collaboration support systems. We further illustrate how these recommendations have been implemented into a functional technical demonstrator and outline how our results could impact future digitalization initiatives in healthcare.
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    Embracing digital health: German otolaryngology patients’ usage and prospects of digital information and communication technologies for cross-sectoral care
    (2024) Holderried, Martin; Hoeper, Ansgar; Stauss, Leonie; Holderried, Friederike; Herrmann-Werner, Anne; Kestler, Hans A.; Ernst, Christian; Baerhold, Friederike; Becker, Sven
    Objective: The usage of digital information and communication technologies in European healthcare is growing. Unlike numerous technological possibilities, the present use of these technologies and perspectives towards them in relation to otolaryngology care have so far been of less interest. This study evaluates the utilisation of and attitudes towards digital information and communication technologies in cross-sectoral otolaryngology care among German patients. Methods: A structured interview-based study was conducted at the outpatient facility of a tertiary hospital in Germany. It focused on chief complaints, current use of digital technologies, estimated benefits of increased digital technology use in otolaryngology care, and sociodemographic data. The detailed statistical analysis employed Chi-squared tests and multivariate logistic regression. Results: A total of 208 otolaryngology patients completed the interview. Digital communication technologies exhibited a high penetration rate (91.8%) and were regularly used in daily life (78.7%) and for health reasons (73.3%). Younger age ( p  ≤ 0.003) and higher education levels ( p  ≤ 0.008) were significantly correlated with the increased digital communication technology use. The overall potential of eHealth technologies was rated significantly higher by younger patients ( p  ≤ 0.001). The patients’ chief complaints showed no significant influence on the current and potential use of these technologies for cross-sectoral otolaryngology care. Conclusion: Regardless of their chief complaints, German otolaryngology patients regularly use digital information and communication technologies for health reasons and express interest in their further use for cross-sectoral care. To enhance digital patient communication in otolaryngology, attention should be given to treatment quality, usability, data security and availability and financial remuneration for service providers.
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    Gender inequality and cultural values in explaining gender differences in positive and negative emotions: A comparison of 24 countries during the COVID-19 pandemic
    (2025) Wollast, Robin; Lüders, Adrian; Nugier, Armelle; Guimond, Serge; Phillips, Joseph B.; Sutton, Robbie M.; Douglas, Karen M.; Sengupta, Nikhil K.; Lemay, Edward P.; Zand, Somayeh; Van Lissa, Caspar J.; Bélanger, Jocelyn J.; Abakoumkin, Georgios; Khaiyom, Jamilah Hanum Abdul; Agostini, Maximilian; Ahmedi, Vjollca; Almenara, Carlos A.; Atta, Mohsin; Bagci, Sabahat C.; Bernardo, Allan B. I.; Choi, Hoon-Seok; Cristea, Mioara; Danyliuk, Ivan; Enea, Violeta; Fisher, Alexandra N.; Gómez, Angel; Greiff, Samuel; Gützkow, Ben; Hamaidia, Ali; Han, Qing; Hudiyana, Joevarian; Jeronimus, Bertus F.; Jiang, Ding-Yu; Jovanović, Veljko; Kende, Anna; Keng, Shian-Ling; Koc, Yasin; Kovyazina, Kamila; Kreienkamp, Jannis; Kurapov, Anton; Lantos, Nora Anna; Jaya Lesmana, Cokorda Bagus; Malik, Najma I.; Martinez, Anton P.; McCabe, Kira O.; Milla, Mirra N.; Molinario, Erica; Moyano, Manuel; Muhammad, Hayat; Mula, Silvana; Myroniuk, Solomiia; Nisa, Claudia; Nyúl, Boglárka; O’Keefe, Paul A.; Osuna, Jose Javier Olivas; Osin, Evgeny N.; Park, Joonha; Pierro, Antonio; Rees, Jonas; Reitsema, Anne Margit; Rullo, Marika; Ryan, Michelle K.; Samekin, Adil; Schumpe, Birga M.; Selim, Heyla A.; Stanton, Michael V.; Tseliou, Eleftheria; vanDellen, Michelle; Vázquez, Alexandra; Weaving, Morgan; Yahiiaiev, Illia; Yeung, Victoria W. L.; Zheng, Bang; Zúñiga, Claudia; Leander, N. Pontus; Wollast, Robin; Stanford University, Stanford, USA; Lüders, Adrian; Université Clermont Auvergne & CNRS, Clermont-Ferrand, France; Nugier, Armelle; Université Clermont Auvergne & CNRS, Clermont-Ferrand, France; Guimond, Serge; Université Clermont Auvergne & CNRS, Clermont-Ferrand, France; Phillips, Joseph B.; University of Kent, Canterbury, UK; Sutton, Robbie M.; University of Kent, Canterbury, UK; Douglas, Karen M.; University of Kent, Canterbury, UK; Sengupta, Nikhil K.; University of Kent, Canterbury, UK; Lemay, Edward P.; University of Maryland, College Park, USA; Zand, Somayeh; University of Milano-Bicocca, Milan, Italy; Van Lissa, Caspar J.; Tilburg University, Tilburg, Netherlands; Bélanger, Jocelyn J.; Carnegie Mellon University Qatar, Ar-Rayyan, Qatar; Abakoumkin, Georgios; University of Thessaly, Volos, Greece; Khaiyom, Jamilah Hanum Abdul; International Islamic University Malaysia, Kuala Lumpur, Malaysia; Agostini, Maximilian; University of Groningen, Groningen, Netherlands; Ahmedi, Vjollca; University of Prishtina, Pristina, Kosovo; Almenara, Carlos A.; Universidad Peruana de Ciencias Aplicadas, Lima, Peru; Atta, Mohsin; University of Sargodha, Sargodha, Pakistan; Bagci, Sabahat C.; Sabanci University, Istanbul, Turkey; Bernardo, Allan B. I.; De La Salle University, Manila, Philippines; Choi, Hoon-Seok; Sungkyunkwan University, Seoul, South Korea; Cristea, Mioara; Heriot Watt University, Edinburgh, United Kingdom; Danyliuk, Ivan; Taras Shevchenko National University of Kyiv, Kyiv, Ukraine; Enea, Violeta; Alexandru Ioan Cuza University, Iași, Romania; Fisher, Alexandra N.; University of Edinburgh, Edinburgh, United Kingdom; Gómez, Angel; Universidad Nacional de Educación a Distancia (UNED), Madrid, Spain; Greiff, Samuel; Technical University of Munich, Munich, Germany; Gützkow, Ben; University of Groningen, Groningen, Netherlands; Hamaidia, Ali; URDRH Setif 2 University, Sétif, Algeria; Han, Qing; University of Oxford, Oxford, UK; Hudiyana, Joevarian; Universitas Indonesia, Kota Depok, Indonesia; Jeronimus, Bertus F.; University of Groningen, Groningen, Netherlands; Jiang, Ding-Yu; National Chung Cheng University, Chiayi, Taiwan; Jovanović, Veljko; University of Novi Sad, Novi Sad, Serbia; Kende, Anna; ELTE Eötvös Loránd University Budapest, Budapest, Hungary; Keng, Shian-Ling; Sunway University, Selangor, Malaysia; Koc, Yasin; University of Groningen, Groningen, Netherlands; Kovyazina, Kamila; Nazarbayev University, Astana, Kazakhstan; Kreienkamp, Jannis; University of Groningen, Groningen, Netherlands; Kurapov, Anton; Paris Lodron University of Salzburg, Salzburg, Austria; Lantos, Nora Anna; ELTE Eötvös Loránd University Budapest, Budapest, Hungary; Jaya Lesmana, Cokorda Bagus; Udayana University, Denpasar, Indonesia; Malik, Najma I.; University of Sargodha, Sargodha, Pakistan; Martinez, Anton P.; University of Sheffield, Sheffield, UK; McCabe, Kira O.; Carleton University, Ottawa, Canada; Milla, Mirra N.; Universitas Indonesia, Kota Depok, Indonesia; Molinario, Erica; Florida Gulf Coast University, Fort Myers, USA; Moyano, Manuel; University of Cordoba, Córdoba, Spain; Muhammad, Hayat; University of Peshawar, Peshawar, Pakistan; Mula, Silvana; University of Cagliari, Cagliari, Italy; Myroniuk, Solomiia; University of Groningen, Groningen, Netherlands; Nisa, Claudia; Duke Kunshan University, Suzhou, China; Nyúl, Boglárka; ELTE Eötvös Loránd University Budapest, Budapest, Hungary; O’Keefe, Paul A.; University of Exeter Business School, Exeter, UK; Osuna, Jose Javier Olivas; Universidad Nacional de Educación a Distancia (UNED), Madrid, Spain; Osin, Evgeny N.; University of Paris Nanterre, Nanterre, France; Park, Joonha; Kyoto University, Kyoto, Japan; Pierro, Antonio; La Sapienza University of Rome, Rome, Italy; Rees, Jonas; Bielefeld University, Bielefeld, Germany; Reitsema, Anne Margit; Utrecht University, Utrecht, Netherlands; Rullo, Marika; University of Siena, Siena, Italy; Ryan, Michelle K.; University of Groningen, Groningen, Netherlands; Samekin, Adil; M. Narikbayev KAZGUU University, Astana, Kazakhstan; Schumpe, Birga M.; University of Amsterdam, Amsterdam, Netherlands; Selim, Heyla A.; King Saud University, Riyadh, Saudi Arabia; Stanton, Michael V.; California State University, East Bay, Hayward, USA; Tseliou, Eleftheria; University of Thessaly, Volos, Greece; vanDellen, Michelle; University of Oklahoma Health Sciences, Oklahoma, USA; Vázquez, Alexandra; Universidad Nacional de Educación a Distancia (UNED), Madrid, Spain; Weaving, Morgan; Stanford University, Stanford, USA; Yahiiaiev, Illia; Taras Shevchenko National University of Kyiv, Kyiv, Ukraine; Yeung, Victoria W. L.; Lingnan University, Tuen Mun, Hong Kong; Zheng, Bang; Imperial College London, London, UK; Zúñiga, Claudia; Universidad de Chile, Santiago, Chile; Leander, N. Pontus; University of Groningen, Groningen, Netherlands
    The coronavirus pandemic posed a major challenge to mental health. Existing evidence shows that COVID-19 is related to poor emotional well-being, particularly among women. However, most work on the subject uses single-country samples, limiting the ability to generalize the disparity or explain it as a function of societal variables. The present study investigates the expression of positive and negative emotions during the pandemic as a function of gender and across 24 countries (N = 49,637). Strong gender differences emerged across countries, with women reporting more negative emotions (anxious, depressed, nervous, exhausted) and less positive emotions (calm, content, relaxed, energetic) than men. The gender gap in positive emotions was significantly wider in countries higher in individualism and narrower in countries higher in power distance. For instance, differences in emotions were larger in Western countries high in individualism, such as the USA, the UK, Italy, and France, and smaller in countries with higher collectivism and power distance, such as China, Malaysia, and South Korea, with a few exceptions like Japan and Brazil. These gender differences across countries were not explained by country-level gender inequalities indicators (GGGI and GII). Interestingly, the national severity of the pandemic, an epidemiological factor, reduced gender differences in positive emotions. These results underscore the importance of considering cultural and national factors when assessing gender differences in well-being.
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    The influence of social norms on expressing sympathy in social media
    (2024) Graf-Drasch, Valerie; Gimpel, Henner; Bonenberger, Lukas; Blaß, Marlene; Graf-Drasch, Valerie; University of Hohenheim, Stuttgart, Germany; Gimpel, Henner; University of Hohenheim, Stuttgart, Germany; Bonenberger, Lukas; Branch Business & Information Systems Engineering of Fraunhofer FIT, Augsburg, Germany; Blaß, Marlene; Branch Business & Information Systems Engineering of Fraunhofer FIT, Augsburg, Germany
    Increasingly, people are turning to social media to express grief. By and large, however, the social media community can do little more than improvise reactions, not quite sure how to use the old familiar social scripts as guides to lending effective support. To examine the role of social media in the grieving process, we used a mixed-methods approach: 12 interviews with “social media grievers” reveal the expectations of the bereaved regarding other users’ behavior. By way of two online experiments with 1058 participants, we tested how these expectations are met by the messaging of social media providers in accordance with social norm theory. We found that injunctive social norm messages are particularly effective, whereas descriptive social norm messages vary in their effectiveness, depending on which information is presented and how prominently so. What our study shows, then, is that both are potent socio-technical tools that can guide users towards more empathetic behavior when dealing with the bereaved, so while social media may not be a substitute for therapy, they can offer profound comfort for those of us dealing with bereavement and grief.