Institut für Marketing & Management

Permanent URI for this collectionhttps://hohpublica.uni-hohenheim.de/handle/123456789/29

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Designing knowledge-driven digitalization: novel recommendations for digitally supported multi-professional collaboration
(2025) Meindl, Oliver; Peuten, Sarah; Striebel, Xena; Gimpel, Henner; Ostgathe, Christoph; Schneider, Werner; Steigleder, Tobias
Introduction: Palliative care is based on the principle of multi-professional collaboration, which integrates diverse competencies and perspectives to provide holistic care and support for patients and their relatives. In palliative care teams, there is an intensive exchange of information and knowledge; however, current documentation and hospital information systems often fall short of meeting the specific demands for effective collaboration and dynamic communication in this field. Methods: This action design research study is based on the three-and-a-half-year interdisciplinary research project PALLADiUM and aims to demonstrate the added value of knowledge-driven digitalization. Results and discussion: Our study provides novel recommendations for digitally supported multi-professional collaboration tailored to the specific requirements of palliative care and similar fields. Based on the analytical distinction between ‘information’ and ‘knowledge,’ we present design recommendations for co-creative, knowledge-driven development processes and multi-professional collaboration support systems. We further illustrate how these recommendations have been implemented into a functional technical demonstrator and outline how our results could impact future digitalization initiatives in healthcare.
Dynamic modulation of the processing of unpredicted technical errors by the posterior cingulate and the default mode network
(2024) Wang, Zhiyan; Becker, Markus; Kondla, Gregor; Gimpel, Henner; Beer, Anton L.; Greenlee, Mark W.
The pervasive use of information technologies (IT) has tremendously benefited our daily lives. However, unpredicted technical breakdowns and errors can lead to the experience of stress, which has been termed technostress. It remains poorly understood how people dynamically respond to unpredicted system runtime errors occurring while interacting with the IT systems on a behavioral and neuronal level. To elucidate the mechanisms underlying such processes, we conducted a functional magnetic resonance imaging (fMRI) study in which 15 young adults solved arithmetic problems of three difficulty levels (easy, medium and hard) while two types of system runtime errors (problem errors and feedback errors) occurred in an unexpected manner. The problem error condition consisted of apparently defective displays of the arithmetic problem and the feedback error condition involved erroneous feedback. We found that the problem errors positively influenced participants’ problem-solving performance at the high difficulty level (i.e., hard tasks) at the initial stage of the session, while feedback errors disturbed their performance. These dynamic behavioral changes are mainly associated with brain activation changes in the posterior cingulate and the default mode network, including the posterior cingulate cortex, the mPFC, the retrosplenial cortex and the parahippocampal gyrus. Our study illustrates the regulatory role of the posterior cingulate in coping with unpredicted errors as well as with dynamic changes in the environment.
Empowering the digital individual: design and analysis of information systems for work effectiveness and well-being
(2025) Lahmer, Stefanie; Gimpel, Henner
Information systems (ISs) have become deeply embedded in our everyday lives, transforming both professional and private domains. This development is driven in part by the growing recognition that ISs and their designs can significantly improve individuals’ lives. Today, it is nearly impossible to imagine working without ISs. Even in our private lives, for instance, smartphones are essential for staying connected. However, this ongoing digitalization of the individual presents not only opportunities, but also substantial challenges. While ISs can improve work effectiveness, such as creativity and performance, they are also associated with harmful effects, most notably technostress. To effectively address these harmful effects, it is crucial to understand the underlying causes and consequences of technostress as well as how to cope with it. In this context, IS offer promising stress management approaches by fostering humanistic outcomes such as health and well-being. Ultimately, IS design plays a central role in shaping how these systems function and what they aim to achieve, offering pathways to both lever the opportunities and counter the challenges of the digitalized individual. The increasing presence of ISs in our lives has been conceptualized through the Digitalization of the Individual (DOTI) framework, which captures the digitalization of individuals along two key dimensions. First, it identifies the various roles an individual may assume in the IS research, such as an employee. Second, it outlines three complementary research angles: the design of ISs, behaviors, and the consequences of digitalization. This dissertation is situated within the DOTI framework, and focuses on the analysis and design of ISs tailored to individuals in diverse professional and private roles. This dissertation aims to develop design knowledge for IS that supports both instrumental outcomes (such as creativity and performance) and humanistic outcomes (such as health and well-being) by addressing challenges such as technostress faced by digitalized individuals. To achieve this, the dissertation applies qualitative, quantitative, and mixed research methods, including interviews, online surveys, experiments, and field studies. Several methodological approaches are embedded in higher-level design science research. This dissertation has two parts. Part A analyses workplace and IS design, focusing on individuals in their roles as employees. Chapter 2 examines how ISs in hybrid work influence creativity, presenting insights into workplace designs, technological tools, and methods for creative collaboration. Chapter 3 narrows the focus to a specific IS, illustrating how an IS can enhance group performance, offering a design. Chapter 4 addresses technostress in organizational contexts by conceptualizing and operationalizing tech-nostress creators (TSCs), aiming to improve theoretical clarity and the measurement of technostress. Part B of the dissertation develops IS design knowledge to address technostress and promote individual health and well-being through health behavior change support systems (HBCSS). Chapter 5 introduces design knowledge for HBCSSs that support the management of stress by detecting it through physiological and contextual data and providing personalized coping strategies. Chapter 6 builds on this by identifying users’ preferred gamification elements to foster long-term engagement with HBCSSs for sustainable behavior change. Chapters 7 and 8 narrow the focus to interruption overload as a specific TSC, presenting design knowledge for interruption management systems that support personalized coping. These chapters emphasize individual differences in technostress perceptions and contribute to human-centered IS design. In sum, this dissertation contributes to the development of IS design knowledge that supports opportunities for IS use and addresses the challenges of technostress, fostering individual health and well-being. It offers theoretical and practical insights into the design of ISs that support creativity, consistent performance, and stress management. By exploring both broad and specific aspects of IS design and proposing tailored, human-centered design solutions, this dissertation supports responsible and sustainable digitalization in the evolving IT landscape of everyday life.
How to prevent technostress at the digital workplace: a Delphi study
(2024) Berger, Michelle; Schäfer, Ricarda; Schmidt, Marco; Regal, Christian; Gimpel, Henner
Technostress is a rising issue in the changing world of digital work. Technostress can cause severe adverse outcomes for individuals and organizations. Thus, organizations face the moral, legal, and economic responsibility to prevent employees’ excessive technostress. As technostress develops over time, it is crucial to prevent it throughout the process of its emergence instead of only reacting after adverse outcomes occur. Contextualizing the Theory of Preventive Stress management to technostress, we synthesize and advance existing knowledge on inhibiting technostress. We develop a set of 24 technostress prevention measures from technostress inhibitor literature, other technostress literature, and based on qualitative and quantitative contributions from a Delphi study. Based on expert feedback, we characterize each measure and, where possible, assess its relevance in addressing specific technostressors. Our paper contributes to research by transferring the Theory of Preventive Stress Management into the context of technostress and presenting specific measures to prevent technostress. This offers a complementary view to technostress inhibitors by expanding the theoretical grounding and adding a time perspective through the implementation of primary, secondary, and tertiary prevention measures. For practice, we offer a comprehensive and applicable overview of measures organizations can implement to prevent technostress.
Palliative care as a digital working world (PALLADiUM) - a mixed-method research protocol
(2023) Grimminger, Sandra; Heckel, Maria; Markgraf, Moritz; Peuten, Sarah; Wöhl, Moritz; Gimpel, Henner; Klein, Carsten; Ostgathe, Christoph; Steigleder, Tobias; Schneider, Werner
Background: In Palliative Care, actors from different professional backgrounds work together and exchange case-specific and expert knowledge and information. Since Palliative Care is traditionally distant from digitalization due to its holistically person-centered approach, there is a lack of suitable concepts enabling digitalization regarding multi-professional team processes. Yet, a digitalised information and collaboration environment geared to the requirements of palliative care and the needs of the members of the multi-professional team might facilitate communication and collaboration processes and improve information and knowledge flows. Taking this chance, the presented three-year project, PALLADiUM, aims to improve the effectiveness of Palliative Care teams by jointly sharing available inter-subjective knowledge and orientation-giving as well as action-guiding practical knowledge. Thus, PALLADiUM will explore the potentials and limitations of digitally supported communication and collaboration solutions. Methods: PALLADiUM follows an open and iterative mixed methods approach. First, ethnographic methods – participant observations, interviews, and focus groups – aim to explore knowledge and information flow in investigating Palliative Care units as well as the requirements and barriers to digitalization. Second, to extend this body, the analysis of the historical hospital data provides quantitative insights. Condensing all findings results in a to-be work system. Adhering to the work systems transformation method, a technical prototype including artificial intelligence components will enhance the collaborative teamwork in the Palliative Care unit. Discussion: PALLADiUM aims to deliver decisive new insights into the preconditions, processes, and success factors of the digitalization of a medical working environment as well as communication and collaboration processes in multi-professional teams.
The influence of social norms on expressing sympathy in social media
(2024) Graf-Drasch, Valerie; Gimpel, Henner; Bonenberger, Lukas; Blaß, Marlene
Increasingly, people are turning to social media to express grief. By and large, however, the social media community can do little more than improvise reactions, not quite sure how to use the old familiar social scripts as guides to lending effective support. To examine the role of social media in the grieving process, we used a mixed-methods approach: 12 interviews with “social media grievers” reveal the expectations of the bereaved regarding other users’ behavior. By way of two online experiments with 1058 participants, we tested how these expectations are met by the messaging of social media providers in accordance with social norm theory. We found that injunctive social norm messages are particularly effective, whereas descriptive social norm messages vary in their effectiveness, depending on which information is presented and how prominently so. What our study shows, then, is that both are potent socio-technical tools that can guide users towards more empathetic behavior when dealing with the bereaved, so while social media may not be a substitute for therapy, they can offer profound comfort for those of us dealing with bereavement and grief.

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