Fakultät Wirtschafts- und Sozialwissenschaften

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Die Fakultät vereint Forschung und moderne Lehre nach internationalen Standards. Das Hohenheimer Modell verzahnt dabei betriebs- und volkswirtschaftliche, sozial- und rechtswissenschaftliche Aspekte.

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Anger: The misunderstood and mismanaged workplace emotion
(2025) Umbra, Robin; Fasbender, Ulrike
Anger is a familiar yet often misunderstood and mismanaged emotion in organizational settings, commonly viewed as a purely negative force to be mitigated. This dissertation challenges such reductive perspectives by proposing a comprehensive reconceptualization of workplace anger as a potentially constructive emotion. It argues that, when properly understood and managed, anger can enhance employee productivity and well-being. Through a systematic examination of the antecedents, characteristics, and outcomes of anger in the workplace, this work introduces new theoretical frameworks and empirically validated strategies for harnessing anger’s positive potential. The dissertation is structured into three main sections that collectively advance the understanding of workplace anger. Chapter 1 establishes a foundational understanding by developing and validating a new State-Trait Anger Scale tailored for organizational research. This scale addresses limitations in existing measures by incorporating advanced psychometric techniques and a cross-cultural lens, revealing that workplace anger is influenced by both individual traits and situational factors, with significant variations across cultural contexts. A meta-analytic review follows, synthesizing the antecedents, concomitants, and consequences of workplace anger. The findings indicate that anger often arises from perceived negative workplace events and blame appraisals, which can primarily lead to destabilizing reactions. Chapter 2 advances the theoretical framework by introducing a novel perspective that links workplace anger to morality and perceived moral discrepancies. Through a series of empirical studies—including experience sampling, vignette experiments, and egocentric network analysis—this research demonstrates that anger frequently emerges from perceived transgressions of moral expectations in workplace interactions. The dissertation presents the Interaction Discrepancy Model, an innovative theoretical framework that integrates cognitive, social, and moral dimensions to better understand the dynamics of anger. This model elucidates how anger, a latent, morally and hedonically non-valanced construct, can motivate change-oriented behaviors aimed at rectifying moral discrepancies. Chapter 3 builds on these theoretical insights by developing practical strategies for constructive anger management in organizations. The research contrasts traditional mitigation-oriented strategies—such as suppression/rumination, avoidance, diffusion, and seeking social support—with constructive, approach-oriented strategies like confrontation and assertion. It shows that when anger is channeled appropriately through these constructive strategies, it can enhance both individual productivity and well-being. The empirical evidence further supports these findings, demonstrating that change-oriented strategies for managing anger are more effective in achieving work-related goals and maintaining well-being than mitigation-oriented approaches. This dissertation makes significant contributions to the fields of organizational psychology and organizational behavior by reconceptualizing workplace anger as a complex construct with both constructive and destructive potential. It introduces an empirically robust anger measurement tool that enhances research precision by addressing gaps in existing scales and incorporating advanced psychometric techniques. It also provides a meta-analytic overview of anger dynamics, offering a comprehensive synthesis of the antecedents, concomitants, and outcomes of anger in workplace settings. Furthermore, the dissertation offers theoretical advancements in the study of anger and emotions more broadly, integrating cognitive, social, and moral dimensions to provide a deeper understanding of emotional dynamics in organizational contexts. Additionally, it presents evidence-based strategies for practitioners to harness anger’s constructive potential, demonstrating how appropriate management of anger can lead to enhanced productivity and well-being. By challenging the conventional view of anger, this research opens new avenues for theory, practice, and future research, suggesting that anger, when understood and managed appropriately, can be a positive force in organizations.
Designing knowledge-driven digitalization: novel recommendations for digitally supported multi-professional collaboration
(2025) Meindl, Oliver; Peuten, Sarah; Striebel, Xena; Gimpel, Henner; Ostgathe, Christoph; Schneider, Werner; Steigleder, Tobias; Meindl, Oliver; FIM Research Center for Information Management, Augsburg, Germany; Peuten, Sarah; Chair of Sociology, University of Augsburg, Augsburg, Germany; Striebel, Xena; FIM Research Center for Information Management, Augsburg, Germany; Gimpel, Henner; FIM Research Center for Information Management, Augsburg, Germany; Ostgathe, Christoph; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Schneider, Werner; Chair of Sociology, University of Augsburg, Augsburg, Germany; Steigleder, Tobias; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany
Introduction: Palliative care is based on the principle of multi-professional collaboration, which integrates diverse competencies and perspectives to provide holistic care and support for patients and their relatives. In palliative care teams, there is an intensive exchange of information and knowledge; however, current documentation and hospital information systems often fall short of meeting the specific demands for effective collaboration and dynamic communication in this field. Methods: This action design research study is based on the three-and-a-half-year interdisciplinary research project PALLADiUM and aims to demonstrate the added value of knowledge-driven digitalization. Results and discussion: Our study provides novel recommendations for digitally supported multi-professional collaboration tailored to the specific requirements of palliative care and similar fields. Based on the analytical distinction between ‘information’ and ‘knowledge,’ we present design recommendations for co-creative, knowledge-driven development processes and multi-professional collaboration support systems. We further illustrate how these recommendations have been implemented into a functional technical demonstrator and outline how our results could impact future digitalization initiatives in healthcare.
The effect of violent conflict on calorie consumption and dietary quality in Iraq
(2024) Parigi, Marta; Parigi, Marta;
By combining 2012 Living Standard Measurement Survey cross-sectional survey responses and georeferenced conflict data, this study quantifies the effect of violent conflict on food security and dietary quality in Iraq. Specifically, it estimates the effect of physical insecurity on different food security dimensions, including caloric consumption and household dietary diversity. Because disrespecting war-related foreign national cemeteries is a war crime that discourages nearby fighting, instrumenting conflict intensity by the exogenous variation in distance between these sites and household place of residence addresses potential sources of bias. The instrumental variable analysis confirms the positive (negative) effect of conflict—deriving from state, non-state and one-sided violence (e.g., attacks by the Islamic State)—on per capita caloric consumption (household dietary diversity), which although counterintuitive is unsurprising given Iraq's relatively high-income levels and changes in dietary pattern. Given that the primary driver of conflict's positive effect on calories is increased consumption of carbohydrates and, to a lesser extent, saturated fat, these results suggest that in countries transitioning to Western-style diets, violent conflict may drive the population toward an unhealthier diet, contributing heavily to a growing national prevalence of nutrition-related non-communicable diseases.
Embracing digital health: German otolaryngology patients’ usage and prospects of digital information and communication technologies for cross-sectoral care
(2024) Holderried, Martin; Hoeper, Ansgar; Stauss, Leonie; Holderried, Friederike; Herrmann-Werner, Anne; Kestler, Hans A.; Ernst, Christian; Baerhold, Friederike; Becker, Sven
Objective: The usage of digital information and communication technologies in European healthcare is growing. Unlike numerous technological possibilities, the present use of these technologies and perspectives towards them in relation to otolaryngology care have so far been of less interest. This study evaluates the utilisation of and attitudes towards digital information and communication technologies in cross-sectoral otolaryngology care among German patients. Methods: A structured interview-based study was conducted at the outpatient facility of a tertiary hospital in Germany. It focused on chief complaints, current use of digital technologies, estimated benefits of increased digital technology use in otolaryngology care, and sociodemographic data. The detailed statistical analysis employed Chi-squared tests and multivariate logistic regression. Results: A total of 208 otolaryngology patients completed the interview. Digital communication technologies exhibited a high penetration rate (91.8%) and were regularly used in daily life (78.7%) and for health reasons (73.3%). Younger age ( p ≤ 0.003) and higher education levels ( p ≤ 0.008) were significantly correlated with the increased digital communication technology use. The overall potential of eHealth technologies was rated significantly higher by younger patients ( p ≤ 0.001). The patients’ chief complaints showed no significant influence on the current and potential use of these technologies for cross-sectoral otolaryngology care. Conclusion: Regardless of their chief complaints, German otolaryngology patients regularly use digital information and communication technologies for health reasons and express interest in their further use for cross-sectoral care. To enhance digital patient communication in otolaryngology, attention should be given to treatment quality, usability, data security and availability and financial remuneration for service providers.
Need strength, perceived need support, stress symptomatology, and performance in the context of oral exams: A typological approach
(2022) Schürmann, Linda; Kärner, Tobias; Ringeisen, Tobias
Introduction: Based on self-determination theory, we investigated whether examinees are classifiable into profiles based on basic need strength and perceived need support that differ in stress parameters and achievement in the context of a standardized oral exam. Methods: 92 students reported their basic need strength before and perceived need support provided by the examiner once after the exam. Students indicated their emotions and stress perception at four measurement points and we measured their saliva cortisol concurrently, analyzing stress-related changes over time. Results: Latent class analyses revealed two higher-quality (low/high, high/high) and two lower-quality (low/low, high/low) need strength/need support classes. Physio-affective stress development was typical of exam situations. Higher-quality classes that met or exceeded the needs displayed more beneficial stress and emotion response patterns than lower-quality classes. Gain-related emotions mediated achievement in the higher-quality classes. Discussion: Need-supportive examiners can promote student well-being and achievement when they succeed in providing high need satisfaction.
Palliative care as a digital working world (PALLADiUM) - a mixed-method research protocol
(2023) Grimminger, Sandra; Heckel, Maria; Markgraf, Moritz; Peuten, Sarah; Wöhl, Moritz; Gimpel, Henner; Klein, Carsten; Ostgathe, Christoph; Steigleder, Tobias; Schneider, Werner; Grimminger, Sandra; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Heckel, Maria; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Markgraf, Moritz; Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany; Peuten, Sarah; Professorship for Sociology, University of Augsburg, Augsburg, Germany; Wöhl, Moritz; Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany; Gimpel, Henner; Chair of Digital Management, University of Hohenheim, Stuttgart, Germany; Klein, Carsten; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Ostgathe, Christoph; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Steigleder, Tobias; Palliativmedizinische Abteilung, Comprehensive Cancer Center CCC Erlangen-EMN, Universitätsklinikum Erlangen, Friedrich-Alexander-Universität Erlangen-Nürnberg, Erlangen, Germany; Schneider, Werner; Professorship for Sociology, University of Augsburg, Augsburg, Germany
Background: In Palliative Care, actors from different professional backgrounds work together and exchange case-specific and expert knowledge and information. Since Palliative Care is traditionally distant from digitalization due to its holistically person-centered approach, there is a lack of suitable concepts enabling digitalization regarding multi-professional team processes. Yet, a digitalised information and collaboration environment geared to the requirements of palliative care and the needs of the members of the multi-professional team might facilitate communication and collaboration processes and improve information and knowledge flows. Taking this chance, the presented three-year project, PALLADiUM, aims to improve the effectiveness of Palliative Care teams by jointly sharing available inter-subjective knowledge and orientation-giving as well as action-guiding practical knowledge. Thus, PALLADiUM will explore the potentials and limitations of digitally supported communication and collaboration solutions. Methods: PALLADiUM follows an open and iterative mixed methods approach. First, ethnographic methods – participant observations, interviews, and focus groups – aim to explore knowledge and information flow in investigating Palliative Care units as well as the requirements and barriers to digitalization. Second, to extend this body, the analysis of the historical hospital data provides quantitative insights. Condensing all findings results in a to-be work system. Adhering to the work systems transformation method, a technical prototype including artificial intelligence components will enhance the collaborative teamwork in the Palliative Care unit. Discussion: PALLADiUM aims to deliver decisive new insights into the preconditions, processes, and success factors of the digitalization of a medical working environment as well as communication and collaboration processes in multi-professional teams.
The COVID-19 pandemic and emergencies in Otolaryngology-head and neck surgery: An analysis of patients presenting to emergency rooms in South-West Germany: A bi-center study
(2024) Wolpert, Stephan; Knoblich, Nora; Holderried, Martin; Becker, Sven; Schade-Mann, Thore; Wolpert, Stephan; Department of Otorhinolaryngology, Head & Neck Surgery, University Hospital Tübingen, BW, Elfriede-Aulhorn-Straße 5, 72076 Tübingen, Germany; (S.W.);; Knoblich, Nora; Department of Otorhinolaryngology, Head & Neck Surgery, University Hospital Tübingen, BW, Elfriede-Aulhorn-Straße 5, 72076 Tübingen, Germany; (S.W.);; Holderried, Martin; Department of Otorhinolaryngology, Head & Neck Surgery, University Hospital Tübingen, BW, Elfriede-Aulhorn-Straße 5, 72076 Tübingen, Germany; (S.W.);; Becker, Sven; Department of Otorhinolaryngology, Head & Neck Surgery, University Hospital Tübingen, BW, Elfriede-Aulhorn-Straße 5, 72076 Tübingen, Germany; (S.W.);; Schade-Mann, Thore; Department of Otorhinolaryngology, Head & Neck Surgery, University Hospital Tübingen, BW, Elfriede-Aulhorn-Straße 5, 72076 Tübingen, Germany; (S.W.);; Mitra, Amal K.
This study was designed to examine the changes in emergency room visits in otolaryngology, head and neck surgery, during the COVID-19 pandemic. The study included 11,277 patients who presented to a tertiary care hospital (ER) and an emergency practice (EP) during on-call hours in the first half of 2018, 2019, and 2020. The epidemiologic parameters, diagnoses, and level of urgency were recorded using a four-step scale. A comparison was made between the pre-pandemic years and 2020. The findings revealed a significant decrease in the frequency of ER visits in the second quarter of 2020 compared to 2019 (ER: 30.8%, EP: 37.8%), mainly due to the fact that there were significantly fewer patients, with low levels of urgency. Certain diagnoses, such as epistaxis (−3.0%) and globus sensation (−3.2%), were made at similar frequencies to 2019, while inflammatory diseases like skin infections (−51.2%), tonsillitis (−55.6%), sinusitis (−59%), and otitis media (−70.4%) showed a significant reduction. The study concludes that patients with a low triage level were less likely to visit the ER during the early stages of the pandemic, but some diagnoses were still observed at comparable rates. This suggests a disparity in perception between patients and ER staff regarding urgency. Many of the issues discussed were also emphasized in the 2024 proposal by the German Ministry of Health to reform emergency care in Germany.
The influence of social norms on expressing sympathy in social media
(2024) Graf-Drasch, Valerie; Gimpel, Henner; Bonenberger, Lukas; Blaß, Marlene; Graf-Drasch, Valerie; University of Hohenheim, Stuttgart, Germany; Gimpel, Henner; University of Hohenheim, Stuttgart, Germany; Bonenberger, Lukas; Branch Business & Information Systems Engineering of Fraunhofer FIT, Augsburg, Germany; Blaß, Marlene; Branch Business & Information Systems Engineering of Fraunhofer FIT, Augsburg, Germany
Increasingly, people are turning to social media to express grief. By and large, however, the social media community can do little more than improvise reactions, not quite sure how to use the old familiar social scripts as guides to lending effective support. To examine the role of social media in the grieving process, we used a mixed-methods approach: 12 interviews with “social media grievers” reveal the expectations of the bereaved regarding other users’ behavior. By way of two online experiments with 1058 participants, we tested how these expectations are met by the messaging of social media providers in accordance with social norm theory. We found that injunctive social norm messages are particularly effective, whereas descriptive social norm messages vary in their effectiveness, depending on which information is presented and how prominently so. What our study shows, then, is that both are potent socio-technical tools that can guide users towards more empathetic behavior when dealing with the bereaved, so while social media may not be a substitute for therapy, they can offer profound comfort for those of us dealing with bereavement and grief.
Verkehrssicherheitskommunikation in Social Media
Einsatz von Influencerinnen in Kommunikationskampagnen zur Förderung der Helmnutzung bei jungen Radfahrerinnen
(2025) Kaup, Stefanie; Scheufele, Bertram
In der Adoleszenz entscheiden sich viele junge Radfahrerinnen aus optischen und sozialen Gründen gegen das Tragen von Fahrradhelmen. Vor dem Hintergrund der Schutzwirkung von Helmen beim Radfahren stellt sich in der Verkehrssicherheitsarbeit die Frage, wie junge Frauen mit Kampagnen von der Helmnutzung überzeugt werden können. Dieser Fragestellung nimmt sich die vorliegende Forschungsarbeit an, die drei Teile umfasst. In der Forschung und Praxis besteht allgemeiner Konsens darüber, dass Kampagnen erfolgreicher sind, wenn sie inhaltlich und strategisch an der Lebensrealität der Zielgruppe ausgerichtet werden. Die Zielgruppe der jungen Radfahrerinnen steht daher im ersten Teil dieser Dissertation im Fokus. Ausgehend von Kampagnenmodellen werden die Charakteristika und Mediennutzungspraktiken junger Frauen sowie Faktoren, die deren Helmnutzung beeinflussen, dargestellt. Dabei wird das Potenzial von Influencerinnen erkennbar, die Helmnutzung junger Frauen durch Präventionsbotschaften in Social Media zu beeinflussen. Influencerinnen sind Social-Media-Nutzerinnen, die nicht nur erstrebenswerte Ideale für ihre Followerinnen verkörpern, sondern auch eine soziale Nähe zu diesen aufweisen. Dadurch geben sie jungen Frauen besonders in der Adoleszenz Orientierung in Trend- und Lebensfragen. Ziel des zweiten Teils dieser Forschungsarbeit ist es, aus einer kommunikationswissenschaftlichen Perspektive abzuschätzen, inwieweit Influencerinnen Präventionsbotschaften zur Helmnutzung auf Instagram erfolgreich jungen Radfahrerinnen vermitteln können. Um dieses Forschungsanliegen zu klären, werden drei Studien durchgeführt. Diese untersuchen, inwieweit Präventionsbotschaften zur Helmnutzung, die von Influencerinnen kommuniziert werden, von der Zielgruppe wahrgenommen, sowie als relevant und als glaubwürdig eingestuft werden. Die erste Studie ermittelt mithilfe eines Mixed Methods-Ansatzes, wie junge Frauen Bilder einer Influencerin mit Fahrradhelm auf Instagram wahrnehmen, bewerten und interpretieren. Als Grundlage für die Aufmerksamkeitszuwendung werden Bildgestaltungsstile und -elemente (Bottom-Up-Faktoren) sowie soziale Vergleiche (Top-Down-Faktoren) betrachtet. Im Eyetracking zeigt sich, dass inszenierte Darstellungen der Influencerin etwas aufmerksamkeitsstärker als realitätsnahe Fotos sind. Für die inhaltliche Beschäftigung mit den implizit vermittelten Botschaften zur Helmnutzung ist allerdings nicht nur eine professionelle und ästhetische Bildgestaltung wichtig. Im Rahmen der Leitfadeninterviews wird deutlich, dass Bilder durch realitätsnahe Situationen Identifikationsmöglichkeiten bieten, die dazu beitragen, dass Rezipientinnen soziale Vergleiche anstellen und ihr eigenes Verhalten reflektieren. Hierbei ist die wahrgenommene Glaubwürdigkeit der Influencerin wichtig. Vermuten die Rezipientinnen in den Darstellungen der Influencerin eine persuasive Intention, verfehlen Bilder ihre intendierte Wirkung. Die zweite Studie untersucht die Glaubwürdigkeitsbewertungen der Zielgruppe auf Basis des Source Credibility Models (Hovland, Janis, und Kelley 1953) und des Source Attractiveness Models (McGuire 1985). In einer experimentellen Online-Befragung wird ermittelt, welche Kommunikator-Typen (Influencerinnen mit vs. ohne fachliche Expertise) und Botschaftsappelle (rational vs. emotional) in Fahrradhelm-Kampagnen von den Rezipientinnen als glaubwürdig wahrgenommen werden. Die Untersuchung zeigt, dass die Probandinnen, ähnlich wie die Teilnehmerinnen der ersten Studie, die Glaubwürdigkeit aller Kommunikatorinnen geringer einschätzen, wenn sie einen Beeinflussungsversuch vermuten. Darüber hinaus wird deutlich, dass sie Expertinnen bei der Vermittlung von Fakten glaubwürdiger finden als die fachfremde Influencerin. Mithilfe des Persuasion Knowledge Models (Friestad und Wright 1994) wird angenommen, dass Rezipierende ihr Persuasionswissen besonders dann aktivieren, wenn sie keine intrinsische Motivation der Quelle erkennen. Die dritte Studie besteht aus zwei voneinander unabhängigen Online-Befragungen, die untersuchen, welche sozialen Normen junge Radfahrerinnen zur Helmnutzung bei Gleichaltrigen wahrnehmen und unter welchen Bedingungen diese Normen deren eigenes Verhalten im Straßenverkehr beeinflussen. Die erste Befragung zeigt, dass junge Radfahrerinnen sowohl die Helmtragequote weiblicher Gleichaltriger (deskriptive Norm) als auch deren Akzeptanz des Helmtragens (injunktive Norm) unterschätzen. Ganz im Sinne der Theory of Normative Social Behavior (Rimal und Real 2005) beeinflussen diese normativen Fehlwahrnehmungen die Helmnutzung. In Anlehnung an den Social Norms Approach (Perkins 2003) werden für die zweite Befragung Normappelle zur Förderung des Helmtragens abgeleitet. Die Befragten reagieren auf diese Normappelle überwiegend positiv mit Überraschung, Interesse und Zustimmung. Darauf aufbauend werden Strategien für normbasierte Kampagnen zur Förderung der Helmnutzung entwickelt. Im dritten Teil dieser Dissertation werden die methodische Herangehensweise sowie die inhaltlichen Ergebnisse diskutiert. In Hinblick auf die forschungsleitende Frage wird dabei deutlich, dass Influencerinnen das Potenzial haben, Präventionsbotschaften zur Helmnutzung erfolgreich jungen Radfahrerinnen zu vermitteln. Auf Basis der Erkenntnisse werden Handlungsempfehlungen für die inhaltliche und strategische Kampagnenkonzeption abgeleitet und weiterer Forschungsbedarf aufgezeigt. Abschließend werden an Influencer-Kampagnen anknüpfende Maßnahmen und Ansatzpunkte für ganzheitliche Strategien zur Förderung der Helmnutzung dargestellt.

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